Last Updated: September 15, 2026
At Urban Zodiac, we want your order to reach you safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.
Orders are processed after payment has been successfully received. Processing times may vary depending on product availability and order volume.
We aim to prepare and ship orders as quickly as reasonably possible.
Once your order has been shipped, delivery time may vary depending on your location, shipping method, carrier, and other circumstances.
Estimated delivery information, where available, will be provided during the checkout process.
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Any applicable taxes, duties, or additional charges may vary depending on the destination and may be the responsibility of the customer where applicable.
Where tracking is available, tracking information may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the shipment has been dispatched.
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include carrier delays, weather conditions, customs processing, holidays, transportation disruptions, or other unforeseen circumstances.
Please make sure that your shipping information is accurate and complete when placing your order.
Urban Zodiac may not be responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
For orders shipped internationally, delivery times may vary depending on the destination and local customs procedures.
Customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.
If your package appears to be lost or arrives damaged, please keep the packaging and any relevant shipping information. We may require additional information to help investigate the issue with the delivery carrier.
Orders will be shipped to the delivery address provided during checkout. Please review your address carefully before completing your purchase.
We may update this Shipping Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.
Thank you for choosing Urban Zodiac.
